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Henan Lanphan Industry Co., Ltd.- Type：Ball Mill
- Motor Type：AC Motor
- Motor Power：0.25-11kw
- Rotationl Speed：40-240rpm-70-670rpm
- Application：Chemistry
- Condition：New
Base Info
- Model NO.：XQM-SERIES
- Warranty：1 Year
- After-sales Service：1 Year
- Model：Xqm-Series
- Motor Power(Kw)：0.25-11
- Rotation Speed (Rpm)：40-240rpm-70-670rpm
- Transport Package：815*530*735mm
- Specification：980*630*800mm
- Trademark：lanphan
- Origin：Henan
- Production Capacity：1000
Description
FAQ
1. How long is the delivery period of one unit?
A: Normally it's 7 days.
2. Is there any requirement for the granularity of materials loaded in the ball mill tank?
A: Friable material ≤10mm, other material ≤3mm.
3. What is the single loading capacity of a ball mill tank?
A: The single loading capacity should be no less than 1/3 of the ball mill tank's capacity, and no more than 2/3 of the ball mill tank's capacity.
4. What are the materials of ball mill tanks and grinding balls?
A: Stainless steel, agate, zirconia, corundum, alumina, nylon and so on.
5. Is the effect better with a higher rotating speed?
A: The higher rotating speed doesn't necessarily mean better grinding effect. Too high speed will accelerate the wear of mechanical parts of the equipment and shorten the service life of the equipment. It is suggested that users reduce the rotating speed as far as possible according to the actual needs of materials.
After-Sales Service
Principles of After-Sales Service:
1. In time
2. Professional
3. High efficiency
4. Cooperation
Process of After-Sales Service:
1. Respond to customers' problems in time after receiving them.
1.1 Propose a solution to customers in 24 hours if sales personnel can handle it.
1.2 If the problems require after-sales personnel to handle, send the feedback information sheet to the after-sales personnel. They will officially involved in dealing with customers' problems.
2. After receiving the information sheet, the after-sales personnel should learn the specific circumstance of the customer from the sales personnel in 24 hours. Meanwhile, the sales personnel is responsible for establishing a WhatsApp group with the customer, the after-sales personnel and the general manager.
3. The after-sales personnel directly get in touch with the customer via E-mail and WhatsApp, have a detailed understanding with the customer's problem, and schedule the video call in three working days.
4. Check and preliminarily confirm the equipment failure through the first video call, and propose a effective solution.
4.1 Provide the operation scheme in 24 hours after the video call if the device can be repaired through the simple operation of the customer. Schedule the second video call to guide the maintenance work on site after the customer has made preparations well.
4.11 The after-sales service can be completed if the device can work well again.
4.12 Propose another solution if the device still can't work well. The process can refer to the 4.1 and 4.2. The after-sales service can be completed if the device can work well again.
4.2 If the customer need hire a local technician to repair the device, send the preparation work and the maintenance process to the customer in 24 hours after the video call. Make a video call with the customer to guide the maintenance on site when the technician goes to do the repair.
4.21 The after-sales service can be completed if the device can work well again.
4.22 Propose another solution if the device still can't work well. The process can refer to the 4.1 and 4.2. The after-sales service can be completed if the device can work well again.
4.3 If the customer need replace accessories, the after-sales personnel should inform the sales personnel to deliver replacement accessories through the customer management module in the joinfworld or Ding Talk in 12 hours after the video call. The sales personnel should fill in the after-sales problem order sheet in 24 hours after being informed, and inform the customer of the delivery process. After the customer receives the accessory, refer to the 4.1 and 4.2.
4.31 The after-sales service can be completed if the device can work well again.
4.32 If the device still can't work well, refer to the 4.12 and 4.22.
5. After the after-sales service, the sales personnel should send the after-sales service evaluation form, and invite the customer to rate the after-sales service.
Purpose: solve customers' problems in three video calls.
Packing and Shipping
Non-fumigation wooden boxes are used for package.