After Sales Service

FAQ

Q Are you a trading company or a manufacturer?
A we are the factory.

Q Product quality assurance?
A Henan Xingyang Mining Machinery Manufactory provides our customers with a 12-month warranty on the delivery date of the machines we export.
During the warranty period, if any material or workmanship defects occur during normal operation, we will replace or repair defective parts at our own discretion.

Q what information should the customer give us so that we can provide the appropriate quotation and service?
A What material are you dealing with?
What are the requirements for the final product?
How much production does your project need per hour?
The rotary kiln temperature you want to reach 
The raw material max feeding size?

Q How long is your equipment warranty? Does your company supply spare parts?
A  the warranty period of the rotary kiln is one year. We will provide spare parts for you at the lowest price.In the warranty period, if any material or workmanship defects occur during normal operation, we will replace or repair defective parts as appropriate.

Q If I need a full production line, can you help us design and build it?
A Yes, we can help you design a complete production line and give you relevant professional advice. We have established many projects in China and overseas.

Q Can we visit your factory?
A Yes. You can visit our factory anytime you want.