After Sales Service

ZTIC Heavy Industries is your business partner in the After Market.
ZTIC  able to provide:
1.    ENGINEERED SPARES -  DESIGN AND MANUFACTURING
2.    LARGE VOLUME STEEL AND IRON CASTING FOUNDARIES
3.    HUGE MACHINE SHOP CAPABILITIES
4.    TRAINING PROGRAMMES
5.    PREVENTATIVE MAINTENANCE PROGRAMS
6.    PREVETATIVE MAINTENANCE SERVICES
7.    COMPREHENSIVE MAINTENANCE PROGRAMS
ZTIC's Field Service Engineers are trained specifically in the CITIC brand group products but are capable of undertaking the servicing of other OEM brands.
Our technicians are equipped with the most advanced technological diagnostic equipment available to trouble shoot your equipment to optimise performance and minimise down time.
ZTIC also has an extensive capability in supplying all you consumable and electrical/ mechanical spare part needs.
FAQ
 
Q: Why we believe in luoyang zhongtai industries co., ltd:
A: 1. More than 30 years experience.
     2.We are the leading professional supplier of mining machinery, construction machinery, machines casting and forged      parts
     3. All products achieved ISO9901:2000 quality management certificate and CE, ROHS certificates.
 
Q:Delivery time
A: parts lead time 1-2months, machines 2-3months.
 
Q:Payment terms
A: Accept payment type: T/T, L/C, Western union,Cash.
30% deposit when signed contract. Full payment paid before shipping
 
Q: Quality warranty?
A: guarantee time: one year for main machinery. If something wrong we will provide the technical advice and find solution immediately. For those wearing parts we guarantee high quality parts for long-term supply.
 
Q: After sales service?
A: we can supply technical guide for machines running test and parts maintenance if end user needs.
Aftersales service 
ZTIC Heavy Industries is your business partner in the After Market.
ZTIC  able to provide:
1.    ENGINEERED SPARES -  DESIGN AND MANUFACTURING
2.    LARGE VOLUME STEEL AND IRON CASTING FOUNDARIES
3.    HUGE MACHINE SHOP CAPABILITIES
4.    TRAINING PROGRAMMES
5.    PREVENTATIVE MAINTENANCE PROGRAMS
6.    PREVETATIVE MAINTENANCE SERVICES
7.    COMPREHENSIVE MAINTENANCE PROGRAMS
ZTIC's Field Service Engineers are trained specifically in the CITIC brand group products but are capable of undertaking the servicing of other OEM brands.
Our technicians are equipped with the most advanced technological diagnostic equipment available to trouble shoot your equipment to optimise performance and minimise down time.
ZTIC also has an extensive capability in supplying all you consumable and electrical/ mechanical spare part needs.
 
Our mode of transport is taken according to each country's situation is different transportation, while our packaging, according to the latest customs situation, constantly updated, improved our packaging, we guarantee that you receive it within 3-7 working days to your product.
High quality service :
Best Service with after-sales service and consultation,we have an excellent customer service driven approach to our
business, unlike most sites we are consistently available via sales hotline, email, skype or MSN and always respond to
emails within 30 mins
Pre-Sales Service
• Provide details about the production procedure
• Assign engineers for installation and testing
Sales Service
• Customized solution designs
• Product rendering and steel structure drawing
•successful project examples and visits to our production and R&D base
After-Sales Service
• Two-year quality warranty with lifelong maintenance.
•Free guarantee repair (including labor and material): free repair service during the quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period.  We will never exempt our responsibilities on product owned defects.  
•Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support.